Useful Information
Passports & Visas

Passports & Visas

Visa to Vietnam

Most tourists visiting Vietnam require a Tourist Visa to enter the country and all travelers must have a  passport valid for 6 months after their planned exit from Vietnam. Custom Asia Travel can assist and facilitate applications for Tourist visas.  


  • Nationals from Russia, Norway, Sweden, Denmark, and Finland traveling to Vietnam and staying for 15 days or less do not need to apply for a tourist visa, provided that their passport is valid for at least three months and they can show their return ticket. Those who wish to stay longer than 15 days will need to apply for a tourist visa.
  • Tourists who are holding Thai, Indonesian, Lao, Cambodian, Malaysian and Singaporean passports also do not need a visa for a visit up to 30 days.    
  • Burmese passport holders do not need a visa for a visit up to 14 days.    
  • Philippines passport holders do not need a visa for a visit up to 21 days.    
  • Japanese and South Korean passport holders do not need a visa for a visit up to 15 days.    
  • From 1st July 2015 until 30 June 2020 (5 years), Belarus holders’ passport can use the unilateral visa exemption if a visit is less than 15 days. Fees for multiple entry visa is now at 50 USD.  


A tourist visa is normally a Single Entry Visa, which means that if you exit Vietnam (for example for a side trip to Cambodia); you will require a new visa to re-enter. 

There is also a Multiple-Entry Visa which has to be specifically applied for. 

The Single entry visa is valid for 30 days. 

The Multiple entry visa is valid either 28 or 45 days (see details below)


Case 1: Visa application in your country before departure 

In case there is a Vietnamese Embassy or Consulate in your home town.  

Apply directly at the Vietnamese embassy or consulate. The length of the process can vary and each Embassy/Consulate publishes the application procedures online. Custom Asia Travel can assist by applying for the approval locally in Vietnam and sending you a copy of this “Approval letter” done by us (see below). With this + your passport + 2 recent passport-sized photos (with white background) and the required forms, your visa can be delivered much faster and there is generally no need to leave the passport at the Embassy/Consulate. The visa stamping fee will be charged locally when you hand in the passport. Fees vary from one country to another. 

Note: A visa requested as a multi-entry at embassies abroad is often issued as a single entry; it is recommended to double-check your visa stamp in the passport when collecting your passport and insist on changing it. 

Case 2: Pre-arranged “Visa on arrival” at International entry points 

In case there is NO Vietnamese embassy or consulate in your home town.  

Send us all passport details as required below and we will process a pre-approval here from Vietnam and send you back an official paper stating your visa has been approved and will be delivered on arrival in Vietnam. Print out (Important!) and bring this “Visa pick-up upon arrival approval letter” to the airline check-in counter. Without this letter, the airline will refuse you boarding. 

On arrival in Vietnam, before going through passport control proceed to the Visa on Arrival (VOA) counter with your letter. You will then be asked to fill one more form, give 2 photos and pay USD 25 /person (Single entry), in cash before the visa is stamped into your passport and handed back. 

Depending on the number of people applying for the same procedure, the wait can take from 10 mins to 1 hr. 

Such a VOA (Visa-On-Arrival) procedure is possible at ALL the international borders in Vietnam and at the land border of Moc Bai (coming from Cambodia to Ho Cho Minh City). Please note that at the Moc Bai border you need the ORIGINAL paper and a copy will not be accepted; please allow for extra 3 days to have originally sent to you by DHL(For detail, ask your Custom Asia Travel’s contact person). 

Before departure, prepare some banknotes in US Dollars to pay the visa fee on arrival.  

For both cases mentioned above, Custom Asia Travel will facilitate the visa application procedure and obtain the necessary visa pre-approval from the Vietnamese Immigration Department in advance.  

We need the following details from applicants:

  • Full name as it appears in your passport    
  • Date of birth DD/MM/YY    
  • Gender    
  • Passport number    
  • Issue date and expiry date of your passport    
  • Place of issue (e.g. Paris, France)
  • Case 1: Location where you collect the visa, e.g. Vietnam embassy in Paris.    
  • Case 2: Arrival date and city and flight number (e.g. Hanoi, 16th of October 2020 on flight VN210)

Once approved we will send you the official document issued by the Vietnamese Immigration department (which is valid for all Embassies and must be recognized). 

In Case 1 it is called an “Approval Letter”, in Case 2 it is a “Visa pick-up upon arrival approval letter”. 

The approval process usually takes 5-7 working days and a processing fee of USD 10 per passport is charged. 

In urgent cases (less than 5 working days) an express surcharge of USD 20 will be charged. 

A supplement for DHL fees will be charged in case you need the original document (land crossing Moc Bai from Cambodia to Vietnam) 

NOTE: All the above information is provided to the best knowledge of Custom Asia Travel and will be updated regularly on our Agent site. Should you have specific questions for special cases, please do ask your Custom Asia Travel Consultant

Visa to Cambodia


 1.  To get a Cambodian Visa you need to have a valid passport, with at least six months of remaining validity period and enough number of pages left for the stamping of entry and departure dates.
For (VOA) visa-on-arrival, you need to provide your latest "passport-size" photo. There is really no strict regulation on the size of the photo. It should only be about 1.25 inches (32cm) in width and about 1.75 inches (44cm) in height. For the e-visa online, you need to upload your latest photo measured at 800 pixels in width and 1,200 pixels in height.

 2.  If you come from a country whose citizens have been given by the Cambodian government visa-free privilege to enter Cambodia, as a tourist, you do not need to get a Cambodian Tourist Visa. Holders of passports issued by countries that are members of the Association of Southeast Asian Nations (ASEAN) are given the visa-free privilege as tourists. (Indonesia; Laos; Malaysia; Myanmar; Philippines; Singapore; Thailand; Vietnam)

 3.  Holders of passports issued by countries whose citizens are required to get an entry-visa into Cambodia (as tourists and as non-tourists), but are not included in the restriction mentioned in Item No. 4 below, may purchase visa-on-arrival and the Cambodian Electronic Tourist Visa (e-visa) online through the internet. (See how to get Your Cambodian E-Visa Online)

 4.  Holders of passports issued by the countries listed, as follows, are required to apply for entry-visa into Cambodia only at a Cambodian embassy or consulate at their home countries: Afghanistan, Algeria, Saudi Arabia, Bangladesh, Iran, Iraq, Pakistan, Sri Lanka, Sudan, and Nigeria. The Cambodian visa-on-arrival and e-visa online are not yet available to citizens of these countries.

 5.  Holders of passports issued by countries listed above (Item No. 4) may be required to present a return or onward airline flight ticket.

 6.  The allowable period of stay in Cambodia under a tourist visa varies according to nationality. The shortest allowable stay as a tourist is 14 days and the longest is 30 days.

 7 The penalty of US$10.00 per day is charged to a foreign national who stays in Cambodia beyond his or her allowable period of stay, starting from the expiry date of the visa.

 8 To stay in Cambodia longer than allowed for a tourist, a Regular Visa (also called "Ordinary Visa" and "Business Visa") is required.


How To Stay Longer In Cambodia

Holders of passports that are exempted from the tourist visa requirement (visa-free), but will want to extend their stay in Cambodia longer than the maximum number of days allowed for tourists, will need to apply for a visa that allows a longer stay. This is also true for those who are required to have a tourist visa. 
The Cambodian Regular Visa (usually also called "Ordinary Visa" and "Business Visa") can enable an extended length of stay in Cambodia that is appropriate for the purposes of a visitor who will want to stay longer in the country. 
This visa provides an opening for visitors to know the country better for possible participation in its social and economic development. No investment obligations are imposed. You need only to pay the cost of the Ordinary Visa according to the length of stay it covers. You can just stay in Cambodia, for example, and encourage your friends in your own country to come as tourists and thus help the tourism industry. Or, you may do volunteer work, using your professional expertise to transfer skills to Cambodians. You may eventually see the feasibility of investing in Cambodia's growing business opportunities. 
The Cambodian Regular Visa gives a foreign national in Cambodia the privilege to stay in the country for one month and up to one year. By simply applying for a new Regular Visa every time your old visa is about to expire you can remain in Cambodia for an indefinite period of productive time. 
If you have entered Cambodia on a tourist visa, you may apply for the Ordinary Visa before the expiration of your allowable stay in the country as a tourist. You may, for example, first get a three-month Regular Visa and remain in the country for three months. Before its expiration, you can get a six-month Regular Visa and again remain in the country for six months. After that, you may get a one-year Regular Visa, and so on. Or, if your intention to stay long in Cambodia is serious enough, before your allowable stay as a tourist expires, you get a one-year Regular Visa and apply for a new one every year before your old visa is about to expire.  Where to get the Regular Visa? Please scroll down.

Where to Get the Cambodian Regular Visa 

The visa can be obtained from the Immigration Office at Confederation de la Russie Street (Airport Road) which is just across the street in front of the Phnom Penh International Airport, or through a private visa processing agent. 
Foreign nationals, who are already in Cambodia (mostly with a tourist visa), find it more convenient to pay a reliable local visa agent to facilitate their acquisition of a Cambodian Regular Visa. The extra amount paid to the visa agent is worth the avoidance of the hassle of having to go to the immigration ministry, deal with the language barrier, and contend with the bureaucratic red-tapes.


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